Quality & process
Checked at the loom.
Checked again.
An ISO 9001:2015 certified quality management system covering design, sourcing, inspection, finishing, packing and export.
Our quality policy
Quality
endures.
We are committed to delivering the highest quality products, continually striving to exceed customer expectations of quality, delivery and cost by adhering to prescribed quality standards.
We meet customer and legal requirements, control our weaving partners' work as our own, and continually improve our quality management system. Objectives for on-time shipment, first-pass acceptance and customer claims are measured and reviewed by management.
Step by step
How we control
every order.
01
Approved sample & specification
Every vendor purchase order carries the full specification, approved sample, map and colour card, our Quality Plan criteria and the packing specification.
02
Raw material control
Yarn and other materials issued to weavers are checked and recorded against the order.
03
Inline inspection
Our QC team visits looms during weaving to check construction, colour and dimensions while correction is still possible.
04
100% inspection at receipt
Every piece is inspected when it arrives from the loom: size, weight, colour, pattern, finish and defects.
05
Finishing
Clipping, cleaning and final finishing at our premises in Bhadohi.
06
Pre-shipment inspection
A final inspection before packing, using standard AQL sampling. Buyers and their inspectors are welcome.
07
Packing & loading
Moisture checks before sealing, rolls or cartons labelled to your instructions, and container inspection before loading.
08
Traceability
Every piece carries its item number and can be traced to its order, weaving partner and loom.
OEKO-TEX® STANDARD 100
Our rugs in cotton, wool, viscose and their blends are certified to OEKO-TEX® STANDARD 100, product class II (certificate 25.HIN.94306, Hohenstein). Third-party test reports for other materials are arranged where buyers require them.
Claims
Customer feedback and claims are investigated, root causes corrected and results reviewed at management review.
Systems
Orders, purchasing, inspection and documents run in one ERP system, so information follows every order.
Plan your next order
with us.
Send us your quality manual or specifications and we will align our inspection plan to it.